Trade Terms and Conditions

Orders

Pixalum products are hand-made to order and are dispatched usually within 3 – 6 weeks, or before if possible. If this is not possible, due to a high volume of orders, we will advise you by email.

Prices: We try to minimise price increases but please check individual item prices when you place an order as silver and components regularly fluctuate. Prices are ex VAT

We have a minimum order value of £200.00.  Free postage for orders of 400.00+ excl VAT

If you are a new stockist, please firstly register on our trade contact form. Once you are established as a stockist, you can then place orders online using your own username and password.

Alternatively email your order to  sales@pixalum.com.  If you have not received a reply within 24 hours, please contact us to confirm if your order has been received.

Terms of use

The first order placed is on a pro-forma basis and products are dispatched once payment has been received. All quoted prices are in (£) Sterling. Payment will then be a standard 30 day invoice and if applicable, postage will be deducted from your invoice on completion and shipping of your order. Orders revert to a pro-forma payment basis if there are no orders for a year.

VAT is applicable at the current rate.

Invoice payment is via BACS bank transfer.

Delivery and Postage

You can choose either Royal Mail 1st class signed for or Next day delivery when you place your order online and the price is calculated depending on weight.  (Except orders of £400.00+ excl VAT when postage is free of charge and will be deducted by us on completion of your order)

Pixalum shall be under no liability for any delay in delivery or non-delivery due to circumstances beyond our control. If a parcel is found to be damaged in such a way that the Pixalum packaging itself is damaged, then we will replace the packing free of charge.  We will email you on the day your order has been despatched.  If your order has not arrived, unless we have informed you of a delay,  please contact us as soon as possible so we can endeavour to track it.

 Returns

At no cost to the retailer, Pixalum will replace or correct items damaged in transit provided we receive an e-mail informing us of the damage and the item is returned to Pixalum within 7 days of the package being signed-for. If you return items to us please inform us beforehand by email or telephone and let us know the date you will be returning items and also the courier you’ll be using.

If you need to cancel an order, please email us within 24 hours of placing your order.

Privacy Policy

Pixalum promises that we will treat your personal information as confidential and it will only be used to process orders, or, with your permission, to inform you of offers and news that may be of interest to you. We will not pass your personal information to any third party for any reason, except for the delivery of your goods.

Consent By making an offer to purchase goods from us, you consent to the information you provide being used for the above purpose.

Contact

If you have any comments, questions or complaints regarding our Terms and Conditions please contact us at sales@pixalum.com

 Representation and Specification of goods

Every effort has been made to ensure accuracy of representation. However, sometimes a product may appear slightly larger or smaller than actual size due to screen defaults and photographic techniques. The limitations of colour display on your screen may change slightly the exact colour of the item being viewed. Your attention is drawn to the product description that accompanies each item. However, should you be dissatisfied with any items you have ordered then please contact us.

 Selling our products

As an approved retailer you are permitted to sell the goods to consumers only at your specified location and on your own store branded website as discussed with us at the time of point of sale.  Any changes to such locations and/or additional websites will require discussion and our prior written consent.

Liability

Pixalum warrants that any products supplied will correspond with any applicable specification at the time of delivery and will be free from defects in material and workmanship. This warranty is given subject to the following condition: Pixalum shall be under no liability in respect of any defect arising from willful damage, or alteration or repair of products. Where we have replaced defective products or products failing to meet specification, or refunded to you the price of such products (or the proportionate part of the price) Pixalum shall have no further liability.

Safety:  Jewellery, pendants and earrings contain small parts/beads and should be kept out of reach of and not worn by babies/children/pets. We recommend it is not worn in the shower or when bathing or worn whilst sleeping.

Intellectual Property:  The content of this website including trademarks, copyright and all jewellery designs and other intellectual property rights remain the sole property of Pixalum.

Indemnity: Although we take every effort to ensure that the information on our website is accurate, we cannot accept liability for any errors regarding information and pricing that may occur.