Trade Terms and Conditions

Orders

As Pixalum products are made to order, orders are dispatched usually within 3 – 6 weeks, or before if possible. If this is not possible, due to a high volume of orders, we will advise you accordingly. An e-mail confirming dispatch will be sent to you.

We have a minimum order value of £200.00.  Free postage for orders of 400.00+

Please email sales@pixalum.com to place your order or call us on 07472 702841

Terms of payment

The first order placed is on a pro-forma basis and products are dispatched once payment has been received. All quoted prices are in (£) Sterling.

VAT is applicable.

We accept payment via bank transfer.

 

Delivery and Postage

Postage and packaging within the UK will vary in price according to the weight of a parcel and are sent signed for. (Except orders of £400.00+ when postage is free of charge) Pixalum shall be under no liability for any delay in delivery or non-delivery due to circumstances beyond our control. If a parcel is found to be damaged in such a way that the Pixalum packaging itself is damaged, then we will replace the packing free of charge.  If your order has not arrived, unless we have informed you of a delay,  please contact us as soon as possible so we can endeavour to track your order.

 

Returns

At no cost to the retailer, Pixalum will replace or correct items damaged in transit provided we receive an e-mail informing us of the damage and the item is returned to Pixalum within 7 days of the package being signed-for. If you need to cancel an order, please email us within 24 hours of placing your order.

 

Privacy Policy

Pixalum promises that we will treat your personal information as confidential and it will only be used to process orders, or, with your permission, to inform you of offers and news that may be of interest to you. We will not pass your personal information to any third party for any reason.

 

Contact

If you have any comments, questions or complaints regarding our Terms and Conditions please contact us at sales@pixalum.com

 

Representation and Specification of goods

Every effort has been made to ensure accuracy of representation. However, sometimes a product may appear slightly larger or smaller than actual size due to screen defaults and photographic techniques. The limitations of colour display on your screen may change slightly the exact colour of the item being viewed. Your attention is drawn to the product description that accompanies each item. However, should you be dissatisfied with any items you have ordered then please contact us.

 

Liability

Pixalum warrants that any products supplied will correspond with any applicable specification at the time of delivery and will be free from defects in material and workmanship. This warranty is given subject to the following condition: Pixalum shall be under no liability in respect of any defect arising from willful damage, or alteration or repair of products. Where we have replaced defective products or products failing to meet specification, or refunded to you the price of such products (or the proportionate part of the price) Pixalum shall have no further liability.